The IT Infrastructure Library

ITIL INTRODUCTION

ITIL, the Information Technology Infrastructure Library, is a series of volumes describing the best practices of IT service management.

The two major volumes are called 'ITIL Service Support', and ITIL Service Delivery', each of which is categorized into a series of discrete 'disciplines' (one of which is security management). 

ITIL itself was created and published by a department of the UK Government known as the CCTA, which has since merged into the 'OGC' (Office of Government Commerce). This body controls and 'owns' the standard, so strictly speaking, it is not public domain. 

ITIL DEVELOPMENT

Over the years ITIL has steadily evolved. Interest has also expanded dramatically, such that it is now used all over the world, and is the major framework for IT service management. 

It is supported by a series of individual certifications: foundation, manager and practitioner. A whole industry has emerged to support this.

ISO 20000

ISO 20000 is the emerging standard for IT service management. It aligns and compliments ITIL, and is the direct replacement for BS15000, which will gradually be withdrawn.

SECUREZONE AND ITIL

We will very shortly be expanding the site to include an ITIL forum, a dedicated FAQ, a resource directory, and a range of other resources.

In the meantime, the following destination may be of use:

ITIL News

The ITIL Newsletter is published several times per year and is devoted to ITIL and ISO 20000.

 

ISO 20000 and ITIL User Group

A forum and user group for both ISO 20000 and ITIL. Still in its infancy but shows potential. 

 

OGC

The Office of Government Commerce are the owners of ITIL (they were formally known as the CCTA).

 

ITIL Central

A directory/portal offering solutions and resources. Also covers the ISO 20000 standard. .

 

Note: These are external sites and SecureZone does not take responsibility for their content.

Please bookmark and return later.